Shipping policy
Shipping Policy
Last updated: September 5, 2026
Thank you for shopping with PupSpot™. Below you’ll find information about order processing, delivery estimates, tracking and shipping issues.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
During product launches, holidays or periods of unusually high demand, processing may require additional time. Once your order ships, you will receive a confirmation email containing your tracking information.
Estimated Delivery
Standard delivery within the United States typically takes 7–15 business days after processing.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, address issues and other circumstances outside our control may affect the arrival date.
Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Tracking Your Order
Once your order ships, we will email you a tracking number. Please allow up to 2–5 business days for the carrier’s tracking system to begin showing updates.
If you have not received a shipping confirmation, please check your spam or promotions folder before contacting us.
Incorrect Shipping Addresses
Please carefully review your address before placing your order. If you notice an error, contact us immediately through our Contact page.
We will try to update the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or shipped. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.
Separate Packages
Orders containing multiple products may arrive in separate packages. Each package may have its own tracking number and delivery date. You will not be charged additional shipping fees because your order was divided into multiple shipments.
Delayed Orders
If we cannot ship your order within the timeframe originally provided, we will contact you with an updated shipping date. You may agree to the delay or cancel the unshipped order for a full refund.
Tracking Shows “Delivered”
If tracking shows that your package was delivered but you cannot locate it:
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Check around your property, mailbox and any secure delivery locations.
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Ask household members or neighbors whether they accepted it.
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Allow one additional business day, as carriers occasionally scan packages before delivery.
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Contact the carrier using your tracking number.
If the package is still missing, contact us and we will help you investigate the delivery.
Lost Packages
If your tracking has not updated for seven business days, please contact us with your order number. We will work with the carrier to investigate and determine the appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within seven days of delivery. Please include your order number and clear photographs of the product and shipping packaging so we can assist you as quickly as possible.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after fulfillment has begun. Once an order has shipped, it can no longer be canceled and will be subject to our Return and Refund Policy.
Contact Us
If you have questions about your shipment, contact us through the Contact page on our website. Please include your full name, order number and the email address used to place the order.